As business services play an increasingly vital role in delivering strategic business goals across industries worldwide, PA’s recent event in London shed light on some of the key challenges and opportunities that are emerging.
This networking event highlighted the way in which organisations are increasingly using business services to create real competitive advantage. With technological innovation and the improving economic landscape driving change in the business services arena, business services now embrace everything from big data analytics and commercial operations to talent management and sales order processing.
In recent years, many organisations have adopted shared services with the aim of improving business services performance. Yet PA's research, ‘The 50:50 Gamble: winning with elite shared services’found thatonly half of the companies that adopt shared services are satisfied with the results (the other half are disappointed) and only seven per cent say results exceed expectations.
The research highlights four key elements that organisations need to implement if they are to have high-performing shared services:
To find out how PA can help you develop brilliant business services, contact us now.