Healthcare organisations are looking for ways to remain competitive in the market while optimising business performance. These organisations are spending a significant amount of time and money managing external contracts to develop their capabilities for IT hardware/software maintenance. To manage the growing list of active and completed contracts, organisations typically rely on several non-integrated systems (such as Excel and SharePoint) for vendor and contract management.
Forrester Research conducted a recent study, finding that 82 per cent of respondents were still using spreadsheets to manage third parties. Additionally, the survey reported that one third of organisations are increasing their reliance on third parties for support, leading to an increasing need for improved visibility into overall and specific vendor spend. Healthcare IT News reports that for healthcare providers, electronic health record (EHR) systems expenditure reached $14.5 billion in 2019, with an expected growth to $19.9 billion by 2024.
The challenge with increasing reliance on third parties is there is often limited ability for an organisation to have a single view of financial and contractual data, especially in high spend areas like IT maintenance. In addition, organisations typically lack a consolidated and integrated tool for planning, budgeting, analytics, and reporting of IT Vendor Maintenance Contract metadata, only further complicated by existing contracts in place at the time of a merger or acquisition. The lack of visibility and transparency limits an organisation's ability to optimise the IT maintenance portfolio and achieve the most efficiencies.
Healthcare organisations have a significant opportunity to improve their current IT maintenance management practices and better manage contract spend. In addition, this provides an opportunity to have a consolidated view of financial data to perform financial planning and budgeting on contracts.
Healthcare organisations should ensure their core business processes are standardised and invest in best-in-class solutions which focus on integration to optimise the IT maintenance portfolio to maximise efficiencies.
There are three primary ways healthcare organisations can achieve this:
Healthcare organisations will continue to face increasing pressure to optimise costs, particularly as a result of COVID-19. By standardising their finance and contract management processes in addition to investing in a best-in-class solution to optimise the IT maintenance portfolio, they will be able to meet these cost saving goals.
Gain competitive advantage with cost-out