"Customer satisfaction is not what the customers tell you; it is what they tell others about you."
Thomas Leonhardt Nielsen, PA expert
The increased cost of regulatory response often means that financial institutions are forced to use external parties to aid delivery.
Daniel Meere, PA financial services expert, explains how you can get the quality you need from external providers, identifying three factors which consistently distinguish winners and losers.
To discover how PA can help make regulation work for your organisation contact us now.