Andrew Hooke, COO and Head of PA’s Government, Defence and Security practice, challenges governments and public service delivery bodies to think differently to achieve excellence in a radically changing world.
For 70 years, PA has been working with government departments and delivery bodies to challenge convention and achieve exceptional results. Now, we are addressing the challenge of delivering tomorrow’s public sector today.
The decade ahead will be marked by continuing fiscal constraint and rising public expectations, and the impact of technology will become stronger than ever. For the public sector, these trends will demand new ways of thinking and new ways of organising. They will also create important opportunities to develop more responsive, more dynamic and more efficient public services.
As we move through the next ten years, citizens will behave increasingly like consumers in their interactions with government. They will expect personalised services and, to respond, the public sector will need to embrace everyday technology with greater enthusiasm and ambition.
Digital technology will continue to transform society and the economy. To meet the challenge, the public sector must develop a bolder, broader digital strategy, drawing on new sources of talent and expertise to keep pace with this transformation.
The growing role of technology will generate vast amounts of data. This is a valuable resource that government can use to make better decisions and gain new insight into where to focus funds for maximum impact.
The demand for joined-up services and the pressure of austerity will drive a far greater emphasis on collaboration between organisations, people and systems. The sector will need to develop new models of service delivery and a new mindset to meet this challenge.
Steering these changes will be a new type of leader – skilled in running departments and making policy, but also entrepreneurial and inspirational – more like a chief executive than a traditional civil servant.