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PA OPINION

Conduct and culture

PA's financial services experts on conduct and culture and how RegTech can help
PA's financial services experts on conduct and culture and how RegTech can help

Good conduct is not just a regulatory requirement for financial services. It also provides firms with a competitive advantage – customers are more likely to choose firms they believe will treat them fairly. So monitoring and focusing on the actual outcomes of staff conduct is crucial for financial services firms today. 

RegTech provides an opportunity for firms to monitor conduct and avoid mis-selling or fines, but it can also create opportunities to support customers to make better financial decisions.

Contact the authors

Contact the financial services team

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