An agile organisation is one that centres on customers, quickens time to value, is simple, can evolve and empowers its people. When we surveyed 500 leaders from global businesses, we found five dimensions of organisational agility that correspond to market-leading financial performance.
Centering on customers is critical in order to keep pace with change. Today’s most financially successful businesses are more likely to be customer-centric. They listen to feedback, bring customers into the innovation process and use data to evolve in line with customer needs.
Pace of change is key. Market leaders today focus on outcomes and demonstrate value, fast. They mobilise quickly in response to disruption, outpace competitors when it comes to rolling out improvements and invest in moving from idea to launch at pace.
Incumbent organisations struggle with complex structures and processes. Today’s top performing businesses embrace simplicity to succeed in a disruptive environment. They build teams around products and services rather than skills, empower their people to make decisions and create a flat organisational structure to remove hierarchical bottle-necks.
In an agile organisation, the ability to evolve continuously is in-built. That’s the case for the businesses with the best financial performance. They prioritise building the digital systems throughout their organisations and creating processes that enable them to flex, fast. And they nurture a culture that results in their people thriving amidst constant change.
Organisational agility is a mindset. It means your people need the power to work in responsive teams and make decisions based on outcomes – not siloes. The businesses with the best financial performance are more likely to have a dynamic company culture, empower all people to contribute ideas and support flexible working and collaboration.