Our insights

PA Consulting's sustainability experts, Sofie Brøndum Christensen and Line Fryd Hofmansen, discuss how to succeed in transforming to a circular business model. Read more

• Consumer
• Consumer and manufacturing
• Consumer products
• Operational excellence
• Growth and innovation strategy
• Performance improvement
• Operating strategy
• Operations
• Organisational design
• People and talent
• Strategy
• Sustainability
• Sustainability

Health insurers have an opportunity to accelerate the shift from treating ill health to delivering better health through joined-up, digitally enabled healthcare experiences. Read more

• Financial services
• Digital
• IT transformation
• Strategy

Insurers today have faced prolonged commercial underperformance, increased competition, changing customer needs and growing employee expectations. By placing the customer experience as your North Star, many insurance firms will see unrealised... Read more

• Financial services
• Insurance
• Strategy
• Customer 4.0

Lan-Ling Fredell, innovation and fintech expert at PA Consulting, elaborates on what incumbents need to do in order to maintain profitability over time based on the reduced customer loyalty among clients. Read more

• Retail banking
• FinTech
• Customer sales and marketing strategy
• Strategy
• Customer 4.0
• Innovation

While COVID-19 has been devastating for many, it has presented us with an opportunity to make a hugely positive change to how and where we work. Maximising the benefits from hybrid models of remote working will require commitment and effort from... Read more

• Financial services
• Change management
• HR effectiveness
• People and talent
• Strategy
• COVID-19
• Future of work

To further our sustainability, we’ve signed up to the Science Based Targets Initiative, committing to use scientific evidence as the basis for goals that will see our firm help limit global warming to 1.5°C. Read more

• Marketing
• Operations
• Strategy
• Sustainability
• Sustainability

Key to the success of agile organisations, they are able to quicken time to value by speeding up their innovation and launch processes to respond to changing customer needs. Read more

• Consumer
• Business design
• Organisational design
• Strategy
• Organisational Agility
• COVID-19
• Agility Core Insights
• Agility / resilience

Steve Suarez, Global Head of Risk Transformation and Innovation, HSBC and Hugo Raaijmakers, PA Consulting’s innovation lead to explore the challenges and opportunities of creating and sustaining an innovation-led bank. Read more

• Financial services
• Customer centricity
• Growth and innovation strategy
• Driving innovative product development
• Strategy