Stacey Clegg
Rising personal debt in the UK presents an opportunity for banks to do right by their most vulnerable customers. Read more
Retail banking insights
Lan-Ling Fredell
Lan-Ling Fredell, innovation and fintech expert at PA Consulting, elaborates on what incumbents need to do in order to maintain profitability over time based on the reduced customer loyalty among clients. Read more
Jason Hill
There is enormous opportunity for banks to tap into rising levels of consumer consciousness around sustainability and innovate their products to drive new revenue. Read more
Adam Stringer,
Amy Finn
Operational resilience policy was released on 29th March 2021 stating, “firms that had mapped their important business services ahead of the pandemic found themselves in a much stronger position”. Here's how resilience & agility can go hand-in-hand... Read more
Thomas Bjørnstad,
Knut Erlend Vik
We met with Randi Marjamaa to reflect on a very challenging 2020 and discuss the way forward for the financial services industry and Nordea in particular. Read more
Frode Lervik,
The Nordic region is one of the world’s most advanced retail payments markets and an innovation hotspot. Hastened by COVID-19, technological developments will further accelerate transformation during the 2020s, leading to unprecedented industry... Read more
Survey indicates that loyalty isn’t the main driver when choosing a bank – customers are looking for the best bank to provide the service they want. So, are banks starting to lose control of their customers? Read more
Mark Lancelott,
Jonathan Stenning,
Sukh Plaha
The EU Taxonomy provides a foundation that can underpin how financial institutions set up their sustainability risk frameworks and identify and assess their business opportunities, as well as comply with regulation. An opportunity evaluation model... Read more
