Amid the disruption that has defined this year, we’ve all struggled to keep up with the trends transforming how we live and work. Now we have the chance to take a moment, reflect on the year and learn from some of the stories we might have missed in... Read more
Customer experience insights
Oliver Peppiatt, government and public services expert at PA Consulting, discusses how Councils should focus on innovations that are sustainable at scale, deliver tangible financial benefits and allow people to live safer and more independent lives. Read more
Steve Taylor, government and public services expert at PA Consulting, talks about the reassuring presence of technology during these unprecedented times. Read more
PA Consulting's Rob Mettler discusses why it's essential the new academic year should focus on student and staff experience to succeed in these uncertain times. Read more
Lan-Ling Fredell, innovation and fintech expert at PA Consulting, talks about the latest trends in customer behaviour in financial services based on PA's latest Swedish study. Read more
Finuala Alexander, business design expert, and Georgina Cox, operating model expert discuss how institutions that excel in planning, communication and problem-solving are primed to respond to global challenges by improving the way they work. Read more
Adem Kader, a strategy and financial services expert at PA Consulting, discusses the future of banking and explains how banks can stay relevant for consumers. Read more
Discover the five steps logistics operators can take to improve performance, add value and reduce costs in challenging market conditions in our latest blog. Read more