Today’s most successful organisations understand the importance of their customers. We found that businesses with the highest levels of financial performance are more likely to be customer centric. What can we learn from them? Read more
Customer experience insights
What is circular economy and how can it create value for your business? What are the opportunities and benefits circular economy brings? How to get started? Read more
- Consumer
- Consumer and manufacturing
- Government and public services
- Manufacturing
- Implementation
- IT
- Organisational design
- People and talent
- Research and development
- Strategy
- Supply chain and procurement
- Transformation
- Customer 4.0
- UNGC
- Thinking regulation
- Innovation
- New products and services
- Sustainability
- Customer experience
- Innovation
- Regulation
- Technology
Rob Armes
Digital accessibility is extremely important. With 80 per cent of customers with impairments spending their money where they have the easiest journey, the opportunity for accessible apps and websites is huge. But who's responsible for digital... Read more
Businesses are realising that people, profit and planet go hand in hand and there is an opportunity to create value by embracing sustainability. We can help you innovate and transform. Read more
- Consumer
- Energy and utilities
- Financial services
- Government and public services
- Manufacturing
- Transport, travel and logistics
- Implementation
- IT
- Operations
- Organisational design
- People and talent
- Research and development
- Strategy
- Supply chain and procurement
- Transformation
- CE100
- UNGC
- Thinking regulation
- Innovation
- New products and services
- Sustainability
- Customer experience
- Regulation
- Technology
Customer expectations are getting more difficult to meet. To respond to this customer revolution, organisations need a connected approach - they need a connected vision of the customer so they can make connected decisions and take connected actions. Read more
Richard Owen
The 2018 World Cup is reaching its climax, inspiring millions more to fall in love with sport. That's created an opportunity for the Manchester FA to relook at how it keeps people interested in grassroots football. Find out how PA Consulting is... Read more
Louise Davies
Louise Davies, travel expert at PA looks at how the travel industry can understand their data now that GDPR has come into force. Read more
Today’s customers are more empowered than ever before. It’s not easy to get them to like your brand or want to do business with you. In order to get customers banging at your door, you need to enter their universe. Welcome to the world of Customer... Read more
