Tom Day
PA's Tom Day, consumer expert, discusses how grocers can retain customer loyalty. Read more
Customer experience insights
Louise Davies,
Matthew Lunt
PA Consulting’s transport land and property expert, Matthew Lunt, and customer expert, Louise Davies, discuss how other sectors can help infrastructure projects transition their customer journey. Read more
Oskar Almén
Further development of electricity markets for demand side response would be a win-win for both those providing flexibility and all other consumers as electricity prices fall in the long run. Read more
Alex Catlin,
Alex Gledhill,
Philip Oliver
Public sector organisations around the world are wrestling with increasingly complex demands from the populations they serve and their political masters. The fallout from the COVID-19 pandemic has caused economic disruption on an unprecedented scale... Read more
Dimitri Konstantinidis,
Jonny Buckley
PA Consulting’s rail and transport infrastructure experts, Jonny Buckley and Dimitri Konstantinidis, discuss the need for change within the rail industry. Read more
Amid the disruption that has defined this year, we’ve all struggled to keep up with the trends transforming how we live and work. Now we have the chance to take a moment, reflect on the year and learn from some of the stories we might have missed in... Read more
Oliver Peppiatt
Oliver Peppiatt, government and public services expert at PA Consulting, discusses how Councils should focus on innovations that are sustainable at scale, deliver tangible financial benefits and allow people to live safer and more independent lives. Read more
Steve Taylor
Steve Taylor, government and public services expert at PA Consulting, talks about the reassuring presence of technology during these unprecedented times. Read more
