Water

We apply deep expertise in regulation, bioscience, data analytics, technology, customer services transformation and infrastructure to help water companies deliver the services customers and regulators expect.

• Regulatory strategy
  Our extensive experience working with regulators means we understand the objectives of new regulations and can help you develop winning strategies for price controls or other regulatory engagements. For example, we recently helped a company understand how the regulator could respond to COVID-19, enabling it to identify and adopt an improved stance to safeguard its revenues.
• Performance improvement
  We support companies in delivering their most challenging performance commitments, combining our sector expertise with innovative technology and analytics. For example, we recently helped one of the UK’s largest water companies deliver the most stretching leakage target they have ever been set, supporting with programme management, data analytics, process improvement and optimising their use of new technology.
• Engaging in markets
  We support companies in making the best use of markets, whether that be in non-household retail, bioresources, water resources or elsewhere. For examples, we recently supported a large UK water company with their bioresources strategy following the creation of the bioresources market. We also regularly support companies and the market operator (MOSL) in their strategy for the non-household retail market.
• Resilience in the round
  Resilience is one of the most critical focus areas for regulators and water companies alike. We support both the regulator and water companies in their understanding of resilience and how to adopt best practice to improve the resilience of the sector.
• Customer experience
  Putting customers at the centre of what companies do is critical to meet the ever-increasing expectation of a great customer experience. We have considerable expertise in improving the customer experience in the digital age and producing tangible benefits for both your end-users and organisation. For example, we recently supported a large UK water company in assessing the huge array of digital options to improve customer experience and reduce their cost to serve. We gave the company a clear understanding of the best digital services and journeys it can provide, and a road map to delivering them.

We’re independent advisers who will work with you to co-create a robust strategy supported by data, expert analysis and market experience. Whatever your organisational strengths, we add diverse and disruptive talents to help you create opportunity from complexity.