Utility customers are empowered like never before, with more options, more choices, and more ways to manage energy use.
Utilities are increasingly aware that actively engaging customers and providing new levels of service are key to prospering in the “Next Generation Energy” economy.
Meanwhile, leading service companies like Amazon and Lyft are creating new ways to deliver a customer experience that is focused on the customer’s “universe.” We call this paradigm “Customer 4.0.”
Where does your utility stand on the journey to providing a “Customer 4.0” experience? What does that journey look like? How do you compare with your peers? And how are utilities looking to transform the customer experience in the coming years?
Take a few minutes to assess your customer experience “maturity” and learn how you compare to other utilities.