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Performance improvement

Our approach

We help you maintain revenue and profitability, and strengthen competitiveness, by improving performance and providing a better quality of service to customers.


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What we can do for you

We can help you make the transition to become a ‘next generation’ utility. We do this by combining our detailed understanding of utility strategy and operations with deep expertise in business change and transformation. Our extensive experience spans regulatory, generation, transmission and distribution, customer service and corporate functions.

Here’s what we can help you do:

  • Make better business decisions with analytics: We help you use data to optimise operations, capitalise on smart grid and identify new opportunities to grow
  • Design your business around changing value in markets: From customer journeys and operating models, to defining skills and capabilities, and assessing outsourcing options, amid regulatory and market reforms
  • Improve reliability and storm response: We make sure you’re ready to respond to critical events and emergencies, while minimising operational and legal risks, through our ReliabilityOne™ program and community
  • Optimise portfolios and energy trading: We can help you improve profitability by identifying the right balance of traditional and new, non-regulated services
  • Run your operations more efficiently: We use techniques such as Lean and Six Sigma to improve processes and help you capitalise on data and new technologies to optimise workforce performance.

Client stories

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How we’ll work with you

We’ll put together an experienced team with exactly the right mix of skills and expertise for your challenge. Then we’ll work closely with you to deliver exceptional results that have a lasting impact for your business.


Contact the energy and utilities team


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