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The Swedish Transport Administration (Trafikverket) was on a mission to enhance customer experiences by insourcing its maritime grants service – a service which encourages companies that use Swedish ports to hire Swedish nationals. They set us the...
We worked with Pret to design the new digital customer experience, roll-out a new Coffee Subscription proposition, launch Pret’s first customer loyalty programme, evolve back-office operations and build a new data platform.
To inspire ingenuity and help the UK become a global leader in the space sector, the UK Space Agency (UKSA) needs to be an inclusive and diverse organisation. Our people and change experts carried out a wide-ranging review – looking under the bonnet...
Global health technology leader Philips wanted a more agile IT management experience to further improve health and wellbeing wherever Philips’ health technology is in use. PA Consulting established an innovative framework to transform its IT...
Around the world, regulators are placing an increased priority on financial services firms’ operational resilience. T. Rowe Price, a global investment manager, wanted to proactively prepare for UK regulatory requirements, while developing a culture...
Banks are increasingly using intelligent algorithms to automate decisions that affect customers’ lives, from granting loans to authorising transactions. But with algorithmic logic now outstripping human brain power, how can customers be confident...