Skip to content

Our 2018 Annual Review

Build to evolve

In 2018, we showed the power of ingenuity to build a positive human future in a technology-driven world. And we highlighted how organisational agility unlocks this power. Our research found a key aspect to agility is building flexible systems and technology that can evolve with the changing world.
 

Build to evolve

From ‘build to last’ to ‘build to evolve’

Total digital

Organisations can’t afford to stand still – they must constantly evolve to stay ahead. To do that, they need to adapt and transform. Successful organisations are built to evolve and adapt, with flexible systems, data structures and processes, non-linear development cycles, and people who are responsive to change. One of the most fundamental enablers (or blockers) is an organisational ability to harness the extraordinary benefits of digitalisation.

Go total digital

Start-ups and digital giants tend to be best able to evolve. The flexibility built into their systems enables continuous evolution. And their confidence, know-how and ambition are reshaping entire industries. By contrast, incumbents tend to tread cautiously. Most focus on what they do well today, enhancing and refining their current propositions. Many adopt a ‘digital at the edge’ approach, typically using digital to improve the customer experience or to make processes more efficient.

With flexible modular technology, digital enterprises can drive growth and bring services to market faster

Yet adopting a digital at the edge approach leaves money on the table. Follow this path and you miss vital opportunities to create and monetise value. Meanwhile, bolder players will seize their chance to dominate the new landscape. The only way to compete in the new world is to embrace the concept of Total Digital.

It’s what’s inside that counts

The Total Digital enterprise is built on technology that’s distinctly different to legacy systems. Old technology stacks were built to serve particular functions and processes. Linking them up and reconfiguring them to deliver new digital propositions is expensive and time-consuming. By contrast, new technology platforms are flexible, modular and typically cloud-based. They’re what digital-first businesses choose and they create a particular type of enterprise.

Agile and innovative

With flexible modular technology, digital enterprises can drive growth by bringing new products and services to market faster. There’s no need to buy and commission a bespoke technology stack for each new initiative. Advanced modularity (such as approaches based on application programming interfaces, microservices and cloud-based components) are becoming easier to deploy. And if the enterprise needs to flex its technology up or down in response to opportunities or threats, that becomes easier too.

Customer-led

Total Digital enterprises use new technology to easily link up data and gain a single view of the customer. This lowers effort and friction at every touchpoint. Data on how customers use products and services, even in real time, helps the enterprise anticipate and respond more accurately to customer needs.

Collaborative

The Total Digital enterprise runs collaboration platforms that are intuitive and enriching enough to encourage widespread adoption. Service engineers can collaborate directly with customer service agents, or customer service agents can collaborate with product development experts. This collaboration helps break the silos, increase efficiency, drive innovation and make the organisation look more coherent and purposeful in the eyes of the customer.

Will you get there?

We believe every business must eventually become a Total Digital enterprise. Businesses that don’t will increasingly struggle to compete in a digital world. They’ll continue to bolt new capabilities onto legacy cores, tying themselves in knots as the rigid core prevents true flexibility.

Our client work in action

Picture of Virgin Hyperloop One

Virgin Hyperloop One

Developing the next evolution in transport

Virgin Hyperloop One

Developing the next evolution in transport

Virgin Hyperloop One is reinventing transport. The new transport system will levitate magnetically, running in a partial vacuum to reach speeds of up to 670 miles per hour – on land.

In India, Virgin Hyperloop One, with our support, is on track to connect Pune and Mumbai, two major economic centres, creating a competitive mega-region with a combined population of 26 million. A pre-feasibility study found the time, cost and accident benefits of the Pune-Mumbai route could be worth $55 billion over 30 years. That’s a seriously positive human future, built by a transport mode created for customers, rather than infrastructure.

Read more

Picture of PM Pediatrics

PM Pediatrics

Digital transformation to support growth

PM Pediatrics

Digital transformation to support growth

US business PM Pediatrics is on the road to having the IT it needs to help it grow. We developed a strategy for transforming the way IT supports the organization from processes and policies to applications and infrastructure.

This helps the business put IT at the heart of its plans for the future. We’ve also recommended appointing a Chief Information Officer to drive the changes. As well as exchanging information more smoothly between its 27 locations, the business will be better-placed to build on its first 13 years of development. That could mean boosting efficiency with video collaboration tools for clinicians or improving services with mobile apps to give care in patients’ homes or schools.

Read more

Download our reports

2018
PA's Annual Review

Read review
2018
PA's Annual Report

Read report
2017
PA's Annual Review

Read review
2017
PA's Annual Report

Read report
×

By using this website, you accept the use of cookies. For more information on how to manage cookies, please read our privacy policy.