Innovative solutions
Our deep sector expertise helps us to create innovative solutions
PA has a track record of award-winning client work in full-service management consultancy. In addition to our 300 software specialists, we have dedicated sector practices staffed with industry experts ranging from utilities customer service to investment bank trading.
Through our ongoing programme of innovation, we work with our sector-experienced colleagues as well as our clients, to identify the hot industry issues and trends. We then invest our own time and money to develop innovative solutions in response to your business problem. We will develop a demonstration of the final solution, often before we have been formally engaged by an organisation, which really helps our clients, and their users, to visualise their system, confirm their requirements, and de-risk the final solution.
PA's experience in this area:
Severn Trent Water
PA worked with contact centre staff at Severn Trent Water to build a contact centre system that would help them transform their customer service. Since the system was introduced customer service has improved dramatically, attracting praise from the regulator, Ofwat. Complaints fell by 30% and customer issues resolved at first contact increased by 36% >more
A leading advertising company
PA worked with a leading advertising company to design, develop and deliver a cutting edge, mobile based solution, which allowed their existing workforce to deliver real-time photographic evidence of postings direct to a client portal. This enabled them to prove their market leading quality and reliability.
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