Publications

The following is a selection of PA's ITIL and Service Management publications:

	Wake up and smell the coffee! - ITIL maturity survey findings report
	ITIL – Are people the binding ingredient?
	Learning to cook – Long-term ITIL success is more than following a recipe
	Top ten tips for global ITIL implementation
	ITIL in a complex world – Focusing success in a multi-sourced environment
	Learning to cook – ITIL – Too many cooks in the kitchen?

See also:

PA's ITSM and ITIL approach

PA's other IT services