News
9 November 2006
PA outlines the secrets of sustainable ITIL success at this year's itSMF conference - 13-15 November, Hilton Metropole, Birmingham.
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“A lot of companies have invested heavily in ITIL and are asking why their service management has not improved. Often this is because it has not changed the attitudes and behaviours of the people using it.”
Richard Harrison, PA Consulting Group, quoted in Financial Times, 21 July 2004 |
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