Insight
A selection of our recent ITIL insights
PA's insight below extends to some of the considerations for those looking to put ITIL guidance into practice. Additionally, this addresses the broader challenges around managing the IT function to deliver maximum business value.
| Learning to cook: ITIL – are people the binding ingredient? |
|
The true secret to achieving sustainable success with ITIL is to address the people challenges; ultimately people are the binding ingredient.
 Click here to view Richard Harrison's presentation, itSMF conference 2006
|
| |
| Top ten tips for global ITIL implementation |
|
To succeed on the implementation journey, your roadmap and plan need to be realistic, achievable and grounded in practical experience. PA provides ten top tips with which CIOs and program directors can approach effective ITIL implementation with confidence.
Click here for 'Top ten tips for global ITIL implementation' |
| |
| The myth of the single business – business IT alignment in a complex world |
|
The drive to ensure IT is more closely aligned to the business remains at the top of the agenda for many business and IT executives. The challenge for many IT organizations now is identifying who represents the business and gaining clarity on its needs. PA believes that Service management is a key enabler for achieving the requisite long term business IT alignment.
(Presented at the US itSMF regional forum, Cincinnati, April 2006)
Click here to read more about 'The myth of the single business' |
|
