IT Infrastructure Library
Learning to cook
Long-term ITIL success is more than following a recipe
The ITIL best practice framework for IT service management is being adopted by organizations worldwide to enhance the efficiency, effectiveness and service-orientation of their IT functions. However, many CIOs are not seeing the improvements they expected, despite heavy investment.
PA Consulting Group works with clients to adapt and adopt ITIL guidelines as part of an IT transformation program. Rather than seeing ITIL as a recipe that will deliver the predicted result if you follow it to the letter, CIOs must embed its principles in all aspects of their IT and use it instinctively – like learning to cook.
Not simply following a recipe
Ensuring return on investment and continuing relevance to changing business needs is vital to achieve success in ITIL programs. The inability to change behavior to support new ways of working is a major barrier. ITIL deployment should be set in the context of a business/IT change program and, as such, is more than a simple set of processes to be adhered to or slavishly followed.
While ITIL has become the de facto recipe book, what works in practice is what really matters.
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ITIL in focus |
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