Most systems fail because users don’t adopt them
PA research shows more than 60% of systems fail to deliver the expected returns because of poor user adoption. If less than 80% of users accept a new or modified system, then, over time, the system will fall into disuse. Industry research shows that for every $1 invested in usability testing on software, the payback is between $10 and $100. Systems that focus on usability testing typically cost 10-20% less in terms of time or cost.
User adoption of online systems: eliminating a key reason why IT projects fail
PA’s user experience service defines the right mixture of emotional, intellectual and physical interactions with an online system from the user’s perspective. It does this by designing what ‘should’ be happening to delight them and measuring what is ‘actually’ happening to satisfy their needs.
A Web site can be an effective tool in helping to offer differentiated, innovative and personalized customer propositions, enabling organizations to leapfrog competitors and grab a leading market position.
PA implements e-business systems with Web interfaces to Web-enable CRM infrastructure and to enable online product and price data, quoting, negotiating, ordering and service delivery.
Meeting the needs and expectations of online users is a powerful tool in ensuring a successful online system. Exceeding user expectations can be the turning point in terms of user acceptance and rapid adoption of change. Our creative designers are trained to utilize the creative dimensions that achieve success in systems acceptance through usability and accessibility.
