Case studies

PA Consulting Group has worked with a range of leading private and public sector organisations to support the transformation of their business operations. A selection of case studies are outlined below, where you can find out more about PA's innovative solutions and assured delivery.

	A global telecommunications provider - Hearts and minds: Building the case for change using the Rapid Business Review
	A Government agency - Transforming the efficiency, cost effectiveness and consistency of support services
	A leading financial services institution - Migrating business processes to Asia
	A leading multi-utility company - Redesigning invoice processing
	A leading Nordic telecommunications provider - Creating an effective strategy to increase market share
	Central clearing payments agency - Developing corporate and business unit strategies to create sustained profitability
	Cummins Power Generation: Successful entry to a new market in a difficult industry climate
	Electric and gas utility - Improving performance through people, management and measurement
	Established retail bank: Managing the migration of account processing to an outsource provider
	Finland Post: Supporting group-wide HR transformation through the introduction of SAP HR
	HM Revenue & Customs - Transforming the UK's tax department through an innovative 'Lean' manufacturing technique
	Leading UK retail bank: Shaping contact center transformation
	Major public sector organization: Developing a strategy for HR shared services
	National Savings and Investments - Managing the changing risk profile of a major outsourcing relationship
	UPM-Kymmene: Undertaking a fast and reliable upgrade of SAP HR

See also:

Examples of PA's sourcing work

Our business operations transformation publications