Publication

Identifying organizational savings with a process-driven framework

There is no doubt that a cable operator’s business is not what it used to be. Industry consolidation and technology advancements that are driving new services, such as Voice Over Internet Protocol (VoIP) and commercial services, have put pressure on cable operators to re-examine their fundamental business operations.

Unlike traditional telecommunications operators that typically have centralized management and tight control on operating regions, Cable companies are grappling with the autonomous structure dating from the earliest days of the industry that once allowed them to be so agile. That agility has resulted in different operating models, standards, toolsets and business processes – none of which are sustainable for the new world of technology, service diversity and competition Multiple System Operators (MSOs) face.

This makes determining best practices and quantifying efficiencies extremely difficult. However, using a well-established process framework to perform a fact-based analysis of your operations, you can unearth valuable insights into best practices across your organization and, in doing so, achieve a significant operational advantage.