Case study

Our client, a global telecommunications provider, had major problems while rolling out a new  management approach in their business account services team. The senior management team had planned to use this initiative to deliver performance improvement and cost reduction but, in the face of strong resistance to change, was considering canceling the initiative and closing the business unit. To ensure they would make the right decision, they asked PA Consulting Group to undertake a rapid
review to determine the value in re-building the business case for change, provide some alternative implementation options and win the hearts and minds of key staff.