Case study
Office for Criminal Justice Reform
Developing a team of ‘troubleshooters’ to improve the performance of the Criminal Justice System
PA has helped strengthen public confidence in the UK's Criminal Justice System (CJS). Our client, The Office for Criminal Justice Reform, chose PA because of our track record of performance improvement in the CJS, and our commitment to skills transfer and sustainability.
The PA team worked with the client's 'troubleshooters' - the Performance Action Team (PAT) - whose brief is to offer hands-on support on urgent performance issues in areas such as increasing victim and witness satisfaction, and improving the enforcement of court decisions. Working in equal partnership, the PA / PAT team's troubleshooting support for 42 areas was well received locally and produced great results. One prime target - to bring 1.25 million offences to justice by 2007/8 - had been exceeded by March 2007.
In one area of England the number of court orders (warrants) that had not been carried out was rising. The PAT/PA team discovered there was no agreement on who was responsible for executing particular types of warrants. PAT/PA helped the area secure a new agreement with a private agency to execute agreed warrants, and the number of outstanding warrants fell significantly.
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Jonathan Sedgwick, Acting Chief Executive Officer, OCJR, said:
“The partnership approach the OCJR has developed with PA in the Performance Action Team is a model of its kind. PA has helped to embed a delivery culture across the work of LCJBs and helped the OCJR to develop a sustainable and increasingly self sufficient way of working with local areas.”
PAT Manager Teresa O’Reilly said:
“I have greatly appreciated the role played by PA in supporting the development of the PAT. They have managed to strike the right balance between working collaboratively with us and providing us with the challenge to improve further.”
Charles Kraina, PAT's Performance Adviser, said:
“There have been many rewarding experiences working with PA that have furthered my professional knowledge and enabled me to approach and resolve issues in a more structured way.” |
For further information on this assignment please contact Hazel Hoborough.
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