Case study

An international bank

Transforming HR operations through centralization offshore

To enhance this international bank's competitiveness in emerging markets, the bank asked PA Consulting Group to help centralize its processes and embed best practices in HR and other functions, with a view to realizing economies of scale, exploiting differences in labor costs and improving service levels.

PA conducted a comprehensive review of the bank's processes, and developed the solution design and business case for relocating a wide range of back office processes to India and Malaysia. PA then helped to deliver the solution effectively and efficiently, assisting in implementing and managing the change across all business groups. PA's solution and advice enabled this international bank to achieve successful standardization and greater flexibility in its global processes and all key HR activities resulting in significant savings for the bank.