Case study

A global investment bank

Validating an outsourcing proposition

A global investment bank required a confidential, independent assessment of an IT outsourcing proposition that had been submitted by a major global IT consultancy and service provider. Within an environment of escalating IT costs and a poor track record of IT change, the bank was eager to bring in an external party to take on the global management of IT.

However, before entering into the arrangement, the bank wanted to ensure that the supplier's proposed solution supported its overall business goals, and so asked PA to carry out a review of the proposal.

As a result of this review the bank gained an improved understanding of outsourcing, and was consequently able to avoid entering into a disadvantageous arrangement that would have had a serious impact on its bottom line. The revised arrangement developed by PA improved the prospective five-year impact on the bottom line by a potential £100 ($150) million.