Case study

Major wireless operator

Customer-centric disaster recovery plan improves business performance

In an environment of increased threats, heightened security and more complex operating environments, effective disaster recovery (DR) programs are a key business requirement. Companies that have not yet developed integrated DR plans are exposed to increased customer impact, financial loss and operational risk.

A major US wireless operator with over 15 million subscribers engaged PA Consulting Group to help develop a unified disaster recovery plan across their national network. PA focused on turning the initial enthusiasm into action across the decentralized organization while developing a national capability to respond to events.

Since the roll-out of the DR plan the organization has significantly improved its response to major events, minimizing customer impact, in turn protecting revenues and customer relationships and delivering bottom line benefits to the business.