Case study

Hungarian subsidiary of a leading German bank

Achieving transparency in outsourcing relationships

This Hungarian bank was experiencing ongoing problems with its IT outsourcing relationship. PA Consulting Group worked with the bank to clarify all aspects of the contractual framework and establish an effective relationship that has made costs more transparent and enhanced the service levels received from the IT services supplier. Several contracts were analyzed in detail to identify an efficient and effective service delivery approach. The work of the joint team led to the development of a streamlined contractual and organizational framework between both parties.