Case study

A leading telecommunications provider

Transforming the IT department from a business liability into a strategic asset

A leading telecommunications provider recognized that it needed to implement a comprehensive IT service improvement programme. The overhaul was instigated in response to growing business demand for a massive improvement in the quality of the service provided by the in-house IT department. PA was asked to embark on an intensive 10-month change management programme that would turn the IT department into a strategic asset for the business.

Withing six months, PA and the client together engineered a remarkable transformation. The telecommunications provider now has a responsive, customer-focused technology unit it can rely on, not only to fix faults but also to help deliver real business benefits.