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PA arc PA Consulting Group is a leading global management, systems and technology consulting firm. Committed to innovation, responsive to our clients' needs, and focused on delivery of value, PA designs and delivers innovative solutions to complex business issues.

Polaris programs

Polaris covers the whole business through focused benchmarking programs

PA Consulting Group offers benchmarking programs that give strategic decision makers and tactical operators the insight they need to navigate through business obstacles and implement performance improvement initiatives. PA's Polaris program is a comprehensive discovery process into a company's business operations that provides benefits such as independence, deliverables, insight and analysis, networking and interactions, and performance improvement.

PA offers Polaris benchmarking programs that give insights into:

*  Customer Service
*  Transmission & Distribution

Polaris gives business leaders confidence that benchmarking discoveries are objective, specific, tailored and accurate.

PA's approach to benchmarking

Planning meeting
Decide subject areas, establish questions, clarify definitions.

Participant data gathering
Participants complete questionnaire, PA summarizes Q&A conference calls.

Data validation meeting
Verify data accuracy, confirm question interpretation, opportunities for data revision.

Detailed reports
PA completes a series of three draft reports throughout the program.

Result conference
PA presents key findings, best performers presentations, ideas interchange.

Executive forum
Keynote speaker, utility leadership presentations, round table discussions.

On-site seminars
On-site seminar for management, summary of critical results, key opportunity areas highlighted.

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* More about PA's expertise in the energy and utilities sectors