ServiceOne Award
ServiceOne is PA's annual award honoring electric utilities that provide exceptional service levels to their customers. This award provides a platform to validate and communicate the achievement of excellence in customer care.
PA uses a rigorous, quantitatively driven process to identify the very best performers:
- quantitatively defining and rewarding excellent customer service
- using 25 measures selected by an industry advisory group of experts to represent all aspects of customer service
- collecting performance data through PA’s Polaris Benchmarking program
- certifying that each task within certain ‘best practices’ is performed to the highest standard
- recognizing companies for the thought and excellence maintained in their Customer Service operations.
Congratulations to our 2008 ServiceOne Award winners:
- Florida Power & Light (S1 and Contact Center Balanced Scorecard Achievement Award)
- NorthWestern Energy (S1 and Credit & Collections Balanced Scorecard Achievement Award)
- Dominion (Billing Balanced Scorecard Achievement Award)
- Entergy (Field Service Balanced Scorecard Achievement Award)
- First Energy (Payment Balanced Scorecard Achievement Award)
- PPL (Meter Reading Balanced Scorecard Achievement Award)
- PSE&G (Revenue Protection Balanced Scorecard Achievement Award)
Past ServiceOne Award winners:
- Duke Power (2004)
- Florida Power & Light Company (2004, 2005, 2006, 2007)
- Kansas City Power & Light (2004, 2005, 2007)
- NorthWestern Energy (2004, 2005, 2006, 2007)
- Progress Energy (2005, 2006)
- San Diego Gas & Electric (2007)
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