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"We will get better customer service, this will help us in getting connection faster, our problems will be solved faster, and we will get timely information about power availability."
Villagers from Mongroli, India in response to PA's improvement of the distribution network

Introducing the ‘new new thing’ to the Indian power sector

"Business Models of the Future" was the theme of the 2008 edition of the prestigious India Infrastructure Report 2008, published by the Oxford University Press and developed by the 3iNetwork, a collaboration that includes IDFC (Infrastructure Development Finance Company); the Indian Institute of Management, Ahmedabad; and the Indian Institute of Technology, Kanpur. The report includes a broad range of topics including issues in PPP (public private partnerships), topical issues in the power, telecom and transport sectors, as well as coverage of commercial & urban infrastructure and social infrastructure. In the chapter on India's power sector, two of the four sections were contributed by PA's team working under two USAID-funded projects, which have been underway for four years and both have been highly visible successes.

The USAID Distribution Reform, Upgrades and Management (DRUM) project team contributed a piece on distribution franchising, the ’New New Thing' in India's power sector. This concept, which is highlighted in the country's current five-year plan, is expected to help transform the way the delivery of electricity is managed. The intended result will be better and more responsive service to customers and better cash collection for the companies. The article titled “Distribution franchising, the ’New New Thing' in India's power sector” presents an overview of the franchising concept, identifies the major business processes of electricity distribution, and explains how a franchise could work.

PA work under the DRUM project helped to develop a model distribution company, identified ’best practices' in the local context of two urban and two rural operations, and then developed key performance indicators in collaboration with company teams. That, plus PA's definition of service quality, served as the basis for defining centres of excellence and launching implementation programs.

To maximise your infrastructure opportunities, please contact us now.

Dean White

Energy consulting

Introducing the ‘new new thing’ to the Indian power sector

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