Are you giving contractual relationships the focus they require?
A failing relationship can cause service delivery to become less effective and more costly even when all contractual obligations are being met. Often the real problem lies in a lack of understanding of the most appropriate way of engaging with the service provider.
Are you undertaking regular relationship reviews to ensure good governance?
A relationship review is a checkpoint analysis of the current status of a shared services or outsourcing relationships between the organisation and their service providers.
PA has developed a unique process for quantifying and interpreting 3 key elements within a sourcing relationship which enables us to determine effectiveness & areas of improvements. Our approach characterises this relationship in a way that buildings understanding and alignment and provides the tools and capability to effectively develop and manage the long term-relationship.
To hear more on PA's methodology on sourcing relationships, please contact us now.