In a modern, global society, applying for government services should be fast and easy. But long-standing systems at one central UK Government Department were making it hard for the organisation to offer a user-friendly online service for applicants and to run operations efficiently.
To address this, the department launched a £200m IT programme to replace five core legacy systems. Under pressure to transform services quickly, they knew a traditional approach to IT delivery would be too slow.
Our Agile experts developed the approach, governance and controls to achieve a smooth, step-by-step transition from the old systems to the new over several years. We also led the programme to manage changes in the organisation that would be needed with the new technology. Throughout, we worked closely with the Government Department and their IT partners, flexing the number of people involved as needed.
Three years in, they’ve made important progress. A new single online application system for all services is live. A significant number of case workers and members of the public are now using a new cloud-hosted platform and we’ve improved their in-house operational systems. The roll-out of a more integrated case-working tool for over 20,000 users is underway.
With our support, the client has shown that Agile works as a delivery approach for large and complex government IT programmes. And they’ve established the core technology needed to provide public facing services that work for global citizens now and in the future.