Tribunals Service

As part of the Transforming Tribunals programme, the Tribunals Service identified an opportunity to both improve their overall customer service and reduce their operating costs by introducing a new two-part multi-jurisdictional delivery model. This model involved the creation of a series of customer-facing Multi-Jurisdictional Hearing Centres (MJHCs) and separate back-office Administrative Support Centres (ASC). The intention was that each would service a range of different tribunal jurisdictions depending on the local customer demand for tribunal services. Both of these changes had significant implications for Tribunals Service staff; it involved staff not only having to transfer work location, but also required re-training staff on the new operating model.