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Security Industry Authority: Launching a new digital licensing service for 350,000 people working in private security

In the UK, around 350,000 people work in the private security industry, escorting cash in transit, for example, or working in close protection. The Security Industry Authority (SIA) is responsible for making sure they’re all licensed. They planned to switch from a largely paper-based system for licence applications to a fully digital service – to make them more cost efficient. They asked us to manage the switch-over.

We defined and delivered a programme that put all the right preparations in place. This included establishing how the new technology would affect the way SIA employees work and developed processes, policies and training to reflect this. We helped prepare the whole industry for the changes ahead and ran pilots with users to test the new service. We also used our technical expertise to help the SIA to work effectively with the IT partner building the new system.

With our support, and following a successful pilot that built confidence in the new system, the SIA launched their new digital service. The new service is expected to cut the cost and time taken to process a licence application. Just as importantly, it will provide private security businesses with clearer, more up-to-date information about the status of their staff ­– and help make sure that everyone providing private security services has the right license.

“PA did an outstanding job to help SIA to deliver this transformation programme. Their pace, skills and commitment were instrumental in successfully launching our new ways of working. They were a core part of our team, working in partnership with our suppliers, and ensured that all areas of our operation transitioned successfully."

Stephen McCormick,
Director of Operations,
Security Industry Authority

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