As a result of the growing complexity and diversity of its business, PRIM found that its IT support systems no longer met its needs. PRIM asked PA to identify key business risks in its systems and design a program to transform the way it used IT. Our review produced a two-year business transformation plan that identified the leading-edge IT solutions the business needed.
We delivered a new customer relationship management system that streamlined complex and time-consuming approvals processes and improved service quality. We also designed and installed a web portal to enhance collaboration and information sharing between staff. Customised web applications, developed by PA, mean that fee reconciliation reports that used to take weeks to generate can now be produced instantly and more accurately.
As a result of our work, PRIM has been able to deploy technology that has reduced operational risk, increased productivity, improved analytical data and increased stakeholder value.
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