PA’s customer strategy provided NCC with:
• a more customer-oriented approach understand which services should be externalised and over what timescales
• a review of their approach and governance against industry and sector good practice
• recommendations for redesigning the delivery model
• business case documentation outlining the potential benefits of the proposed approach
• a partner for implementation
• opportunities for improving customer service along with a wider view of all the activities connected with customer strategy development and implementation.
The business case is now in delivery across the council.
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