Major European food company - boosting service levels by customer-driven approach

PA's client was looking to drive supply chain improvements based on consumer goods' best practice. Recognised for partnering well with in-house teams, PA were chosen to work with local management representatives to help them manage improvements themselves, thereby developing a continuous improvement capability while ensuring ownership and sustainable change.

Within ten weeks, a 29% increase in throughput was achieved and customer service levels rose from 71% to 93%. Over the same period, service-related customer complaints fell by 91%. Furthermore, inventories, incidences of spoilage and obsolescence were reduced - all considering FMCG freshness is critical.

Within nine months, local management achieved a massive 360% increase in throughput while boosting customer service levels to 96%.

To find out how PA can boost the service levels in your business, please contact us now.