Aqua America is one of the largest publicly-owned water utilities in the US. Customers make over half-a-million service requests to the company every year. Many of these require Aqua to take a meter reading. As a result, the company’s highly-trained field service representatives were spending a significant amount of time on this task, one which could have been automated.
PA redesigned Aqua’s work management system to allow the company to distinguish between service requests that required on-site repair work and those that could be handled automatically through remote meter reading. We also made innovative use of Aqua’s existing technology to automate the meter-reading process. Our work enabled Aqua to eliminate 20,000 costly on-site meter reads per year and to re-allocate three full-time resources to other customer-focused projects.
To learn more about how PA can improve the performance of your organisation through smart metering, please contact us now.