Research by Guide Dogs for the Blind revealed that 180,000 blind and partially-sighted people in the UK never leave home alone. With 750 new partnerships (people equipped with dogs) being created annually, the charity resolved to reach potential clients faster. This strategic challenge came at a time of increased competition between charities for limited donations because of the economic downturn; operational spend had, however, been increasing.
The charity asked PA to help them do more with the resources they had. Five consultants worked with stakeholders nationwide over a nine-month period, using Lean techniques to analyse where value for clients was created and improve processes accordingly. A five-year business case for change included closer local collaboration with other organisations, breaking down internal silos, and simplifying processes — all with strong governance. Our work has positioned Guide Dogs for the Blind to focus more of their resources on providing mobility services for their clients and supporting their volunteers. The charity expects to help 6-7,000 blind and partially-sighted people in the next five years — double the number their previous approach could have reached.