With the UK Government’s high spending, rising debt and a decline in gross domestic product, public sector organisations are under pressure to reduce costs. The release of the Treasury’s Operational Efficiency Programme review has further intensified this pressure.
There are, however, perceptions that to cut cost automatically means poorer service quality, a point of view echoed - in our experience, throughout many parts of the public sector. Yet, we who work within Lean enterprises would strongly disagree. In our world, good operational management is aimed at delivering efficiency. By that, we mean we aim to deliver the best service we can at the lowest possible cost. To achieve this, requires a change in mindset. In particular, it requires public sector managers to embrace integrated management systems such as Lean.
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