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"PA's solution – putting us in a position to create and maintain our own materials - is a major bonus and a huge step forward."

VINCE MCALLISTER, SENIOR SPONSOR, JOBCENTRE PLUS

HM Revenue and Customs

Introducing a flexible and responsive industry tax scheme despite a volatile environment

HM Revenue & Customs (HMRC) had an ambitious programme to replace the construction industry tax deduction scheme to reduce the millions in tax lost to fraud and non-compliance.

The programme had a background of potentially disruptive change, including the merger of the Inland Revenue and Customs and Excise and the transition of the department’s IT outsourcing contract to a new supplier. The decision to proceed has been vindicated.

With the support of PA Consulting Group (PA), HMRC implemented in April 2007 a scheme recognised as successful by all stakeholders.The scheme reduces the administrative burden for HMRC and industry, increases customer choice about how to contact HMRC and will increase tax revenues by £130 million per annum, primarily through encouraging the correct tax status of subcontractors. Take-up has exceeded expectations: 20% of contractors began filing online in the first month, instead of the projected 12 months.

For further information and to request a copy of this case study, please contact us now.