Gwent has over 1500 police officers and a population of 600,000. A 20% cut in government funding meant the police authority needed to transform the way it managed volume crime, such as burglary or car theft. The force asked PA, working in partnership with Tribal consulting, to help it achieve its ambition to provide the public with a better service at a lower cost, while also enhancing the force’s can-do culture.
Realising savings and performance improvements
Our experts then worked with the force to implement a programme to realise the opportunities to reduce costs and improve performance. This focused on:
reducing unnecessary calls to the Force Communications Suite
improving the grading of calls and the allocation of resources to incidents
making the allocation of roles, responsibilities and resources to volume crime more effective
raising quality at every stage of the investigation process to reduce unnecessary handovers
making the compilation of crime records more efficient
reducing bail and improving bail management.
We made sure officers and staff who deliver volume crime services were closely involved with the programme, giving them the confidence to implement changes and creating a bedrock of support.
Building a culture of continuous improvement
Right from the start, we built our client’s own capability to make continuous and sustainable improvements to the force’s operations. This included coaching team members, running training sessions for staff and helping some get formal lean qualifications. Throughout the programme, which was owned and led by the force, we showed Gwent Police how to make continuous improvement an integral part of the way the force works.
Delivering measurable results
Six months after our engagement ended, the benefits delivered by the programme had exceeded expectations:
savings were on track to be more than £9 million over three years
the number of investigation handovers had fallen by 70% and quality was continuing to improve
improvements to the volume crime process were delivered alongside increased public satisfaction (up by 5%) and falls in recorded crime.
Gwent Police has launched two further projects focused on other parts of its operations, and staff are sharing their experiences with other forces.
To discuss how we can help your organisation provide a better service at a lower cost, please contact us now.