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“Outsourcing is a hard thing to do well…  And if you get it wrong, the costs to put it right could dwarf any potential savings…get some help.  There is now a thriving community of people with strong experiences to lean on, and there is no need to go through this alone”.  


Developing a strategy for outsourcing HR services

A leading energy utility company asked PA to review its HR function’s performance, cost and services, as a basis for developing a series of options for the future of HR services delivery. The project included an assessment of which activities to outsource, comparing in-house and outsourced options and investigating whether outsourcing to one large provider or to several niche providers would be preferable. 

PA assessed the cost/benefit profile of in-house and outsourced models, the technology and service assumptions underpinning these options, and the issues and key risks, based on the company’s future business strategy.  A recommendation to outsource a defined package of HR services was made and PA provided independent advice throughout the procurement process.  A 7+ year contract was awarded 12 months later covering workforce administration, payroll, employee services, reward management, performance management and succession planning.

To find out more about our experience in shared services, contact us now.

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