The business was under pressure to maintain revenue streams, manage costs and maximize productivity. Additionally, regulatory and government policies had tightened considerably and the business was now required to demonstrate compliance with the new regulations and to transparent, effective and cost-efficient processes.
PA Consulting Group delivered several benefits in addition to the improved regulation and compliance that drastically enhanced the value delivered by sales support to the business:
ensuring value for money through orchestrating a best-in-class outsourcing service contract;
achieving operational excellence through a collective and standardised set of processes and operating procedures;
maximising resources and efforts through technical tools; enhancing the impact on the customer through developing a service catalog and building technical and strategic partnering skills.
Collectively, these efforts and benefits have ultimately allowed sales support to work together and provide an effective, efficient, and unified front to their customers.
The team’s customers now have a deeper, more consistent understanding of the services available to them, how they can be accessed and what they can expect. Consequently, the customer trusts sales support throughout the process, from request to delivery, and sales support knows it can deliver.
To find out more about delivering value in a cost constrained and regulated environment please contact us now.