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Danish State Administration: Providing better public services at a reduced cost to taxpayers

Like many governments across Europe, the Danish State Administration faced increasing pressure to reduce expenditure, maximise efficiency and deliver better value for taxpayers.

In particular the Administration wanted to merge five organisations into one, underpinned by a state-of-the-art IT platform. This would allow the organisation to manage the tens of thousands of cases it handles every year digitally, improving customer experience while significantly reducing costs. The Administration asked PA to lead the technical implementation of this radical transformation.

Our experts led the delivery of the new platform, from defining the individual components of the transformation programme, to acquiring the new IT platform, to delivering and going live with the new solution on time and on budget. Some 550 employees in the new organisation are now using the new platform to deliver a faster, more responsive service to clients and better value for taxpayers.

Over the next five years, this change in the way the organisation works is expected to deliver savings in the region of €8 million. Equally important, the new IT platform gives the organisation the capability to continue to improve efficiency into the future. 

"PA was a trusted advisor throughout this complex project. They brought the right team to deliver the new IT platform on time and to budget – enabling us to deliver a better service to the public at a significantly reduced cost. I wouldn’t hesitate to recommend them."

Rasmus Kruse, Chief Operating Officer, Danish State Administration.

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