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Enhancing the accessibility and quality of patient care

We developed a plan for a national Virtual Health Services platform to enable Catholic Health Initiatives to improve the accessibility and quality of patient care.

Catholic Health Initiatives (CHI), a large US-wide healthcare system, wanted to introduce an integrated portfolio of telehealth services. Its aims were to deliver quality care more efficiently to underserved rural locations, improve the benefits from – and harmonise with – local initiatives and better position to respond to healthcare reform.

CHI asked PA to develop a three-year business plan for a single Virtual Health Services (VHS) platform within a variety of care settings across 19 different states.

Drawing on our extensive experience of developing telehealth services, we built a comprehensive plan that included market analysis, a financial model, a technology model and an organisational and target operating model. We also created a roadmap to help CHI achieve the plan’s year-one goals and establish the right direction of travel for the following years.

By enabling CHI to leverage its healthcare professionals more efficiently, the new VHS platform allows the organisation to provide the right levels of care to the right people in the right places, reducing the reliance on expensive external service provision. The efficiencies and scalability of the enterprise-wide platform will also enable CHI to increase its national footprint in a coordinated and robust manner.

PA has brought great international perspective on telehealth, combined with rigour in business planning and service design, to help us develop our strategy for the creation of a virtual health services business.

Win Vaughan, Vice president, Medical Imaging Services

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