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"Following a merger, stakeholders frequently become dissatisfied because the projected benefits are not realised."

CHRIS NUTTALL, EXPERT IN HEALTHCARE OUTSOURCING AND SHARED SERVICES, PA CONSULTING GROUP

A government organisation – transitioning of HR, payroll, finance, procurement and grants services to shared service centre

In October 2008 a new government body formed a shared service centre. So far HR services for two of the participant bodies has been transitioned to operational status with 1,000 business users using the new Oracle e-Business suite of applications. A high level transitional journey has been defined, outlining when the business functions for the various organisations will be migrated to the new SSC.

PA is working in partnership with a client team to enable the transition to their SSC of multiple functions for seven organisations including: HR, Payroll, Finance, Procurement and Grants services. Our work is presently underway and focused on achieving the following outcomes:

• Agreed, integrated and base-lined plan for the organisation's SSC Journey which will involve engaging with senior management to ensure a smooth decision-making process and sign up to the key milestones and deliverables

• Socialised and agreed recommendations on resource profiles, timescales and risks to the Journey, recommendations on specific areas such as governance, data, testing and training

• Deployment of a single set of transition methodologies and tools that will be applied across the Journey to de-risk and achieve a smooth transition.

To find out more about our experience in shared services, contact us now.

Contact
Peter Sirman
Shared services and outsourcing
contact us now
Contact
Jost Kamenik
Shared services and outsourcing
contact us now

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