PA outsourcing expert Mike Polczynski is quoted in an article looking at how businesses are speeding up the outsourcing process, opting out of long and complex requirement specifications.
“Traditionally, a company would spend months describing its set-up and requirements. Today, companies want transparency […] Due diligence starts from day one, and all data is openly shared in order for the suppliers to assess any documentation gaps,” Mike explains.
Through using this approach, suppliers can assess how the client’s technical issues will affect the price. Moreover, the contingency for taking over unmitigated risk becomes less significant, resulting in a lower price. Moreover, companies embrace the supplier’s standard services catalogue to replace their existing set-up. This new approach to outsourcing requires a certain level of trust and a much better collaboration between client and supplier.
Mike continues: “Clients tended to hand over the risk to the supplier but today the client and the supplier aim at the same result, which is to create a solid foundation for a trusting long-term relationship […] Together, the client and supplier collaborate on choosing the right solutions and in this way they create a more realistic idea of the future state.”
According to Mike, local suppliers should be aware of the increased competition for example from. Indian suppliers that deliver services of increasingly high quality.
“Indian suppliers deliver a very high quality, matching that of traditional tier-one suppliers such as IBM, CSC and HP […] If You go to India looking for cheap resources, that is what you will find. But if you go to India to locate the very best talent, that’s where you will find it,” says Mike.
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